Refund Policy

Last updated: 27 September 2026

Scarnox is prepaid: you buy credit, and each successful solve is charged from it. This policy explains when money comes back to you.

Failed solves are never charged

If a task fails - the solver could not produce a valid token, it timed out, or our side had an error - you are not charged for it. This happens automatically; you do not need to ask.

Purchased credit

Credit is delivered to your balance as soon as your payment is confirmed, never expires while your account is open, and can be used at any time. Because it is available immediately and payments are made in cryptocurrency, purchased credit is generally non-refundable, except in these cases:

• Payment not credited - you paid, but the credit did not arrive.
• Wrong amount - you were credited less than you paid.
• Duplicate payment - you paid twice for the same top-up by mistake.
• We could not provide the Service - a prolonged outage on our side stopped you from using credit you had bought.

In these cases, contact us within 30 days of the payment. We will either credit the missing amount to your balance or refund it in the same cryptocurrency to an address you give us, minus the network fee for sending it.

Credit forfeited because an account was closed for breaking the Terms of Service (for example fraud or abuse) is not refunded. Free trial or promotional credit has no cash value and is never refunded.

How to ask

Open a ticket from the dashboard or email support@scarnox.io with your account email and the payment ID (shown in Credits -> Invoices). We answer within two business days.